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Terms & Conditions

TERMS & CONDITIONS

This page outlines the legal terms and conditions (‘Terms’) governing the purchase of goods from Zuri London, operated by [Your Company Name] (‘we’, ‘us’, ‘our’ and/or ‘Zuri London’). By placing an order on www.zurilondon.com (‘Website’), you (‘the Customer’ and/or ‘you’) agree to these Terms. Please carefully read and understand these Terms before making any purchases.

Zuri London is subject to the laws of New South Wales, Australia. Each clause of these Terms operates independently. If any clause is deemed unlawful or unenforceable by a court or relevant authority, the remaining clauses will remain valid and enforceable. We reserve the right to update these Terms periodically. It is your responsibility to review these Terms each time you place an order on the Website.

These terms were last updated on [insert date].

PRIVACY

Zuri London prioritizes customer security and privacy. Please refer to our comprehensive Privacy Policy for details: Privacy Policy Page

INTELLECTUAL PROPERTY

Zuri London holds ownership of all content displayed on the Website, unless otherwise specified. This includes but is not limited to the Website, database, images, logos, titles, designs, marketing materials, and text.

Customers may download, view, copy, and print Website content for personal, informational, and non-commercial purposes only. Content must not be modified or altered without written consent from Zuri London. Any other use of Website content requires explicit permission from us.

Zuri London does not warrant that the goods and services offered will not infringe upon any third-party intellectual property rights.

PURCHASES AND PAYMENT

By placing an order on the Website, the Customer agrees to these Terms. Each order constitutes a separate and binding agreement between you and Zuri London.

Please ensure accurate and complete details are provided at the time of purchase. Zuri London is not responsible for any errors resulting from incorrect delivery information. Any additional expenses incurred due to incorrect information are the Customer's responsibility. Once a parcel leaves our warehouse, we are not liable for errors made by third-party carriers.

Prices quoted on the Website are in Australian Dollars (AUD) for the Australian website and may be in other currencies for international websites. Prices may vary between currency websites due to factors such as shipping, duties, and taxes. Zuri London reserves the right to change prices without notice, except for orders already placed at a specified price.

We offer various payment methods, including Credit Card, PayPal, AfterPay, Klarna, and Shop Pay. Payment processing may be facilitated through third-party providers. Upon payment receipt, an invoice will be emailed to the Customer.

ORDER PROCESSING

Orders are processed on business days, excluding public holidays in New South Wales. Dispatch times may vary based on availability, and delivery estimates are approximate.

Tracking details will be provided once the order is shipped.

Refer to our Shipping Policies for further information.

REFUNDS AND EXCHANGES

Zuri London understands that sometimes a purchase may not meet your expectations. We accept returns within 30 days of the purchase date, provided the item is unworn, unwashed, and in its original condition with tags attached. Returns are subject to the following conditions:

  1. Refunds: If you wish to return an item for a refund, please contact us at hello@zurilondon.com within 30 days of receiving your order. Once your return is approved, you will be provided with instructions on how to return the item. Once we receive and inspect the returned item, we will issue a refund to the original payment method, excluding any shipping charges.

  2. Exchanges: If you would like to exchange an item for a different size or color, please contact us at hello@zurilondon.com within 30 days of receiving your order. We will assist you in returning the original item and placing a new order for the desired item.

  3. Faulty or Incorrect Items: In the rare event that you receive a faulty or incorrect item, please contact us immediately at hello@zurilondon.com. We will arrange for a replacement or refund, including any associated shipping costs.

  4. Return Shipping: Customers are responsible for the cost of return shipping unless the item received is faulty or incorrect. We recommend using a trackable shipping service for returning items, as we cannot guarantee that we will receive your returned item.

  5. Processing Time: Please allow up to 5 business days for your return to be processed once it is received. Refunds will be issued to the original payment method used for the purchase.

  6. Final Sale Items: Final sale items, including items purchased during promotional sales events, are not eligible for return or exchange unless they are faulty or incorrect.

FRAUD

Zuri London employs measures to prevent Credit Card fraud. Orders may undergo fraud checks, and potentially fraudulent orders may be canceled. Customers will be notified via email if an order is canceled due to fraud concerns. Disputes regarding fraud assessments can be directed to our Customer Care Team.

CANCELLATION

Zuri London reserves the right to accept or reject orders at any time for any reason. Customers will be refunded for rejected orders.

COOKIES

Zuri London uses cookies to enhance user experience and improve service. By using the Website, you consent to the use of cookies in accordance with our Cookie Policy.

SALES AND DISCOUNTS

All sales products are available while stocks last and are subject to change without notice. Discounts exclude specified categories. Refer to individual promotions for details.

COUPON CODES

Coupon codes are subject to terms outlined in the Sales and Discounts section unless otherwise stated.

COMPETITIONS

Competitions are governed by dedicated guidelines, in addition to the rules outlined in this section. Entrants must comply with all rules and regulations for participation.

[Include specific competition guidelines and rules here.]

By entering competitions, entrants agree to our use of personal information as outlined in our Privacy Policy.

[Include additional competition terms and conditions here if applicable.]

Zuri London is committed to providing a fair and transparent experience for all customers. If you have any questions or concerns regarding these Terms, please contact us at hello@zurilondon.com.